We aim to process customer orders as quickly as possible, so as soon as your order has been placed, our warehouse team are on hand to pick and pack the products you have carefully chosen. We are therefore unable to cancel or amend any orders once the checkout process has been completed.

 

Please check all your the information carefully before confirming your order and if you have any queries about cancellation, please get in touch with our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

Once the order has been completed you will receive an order confirmation email. If you have not received this and the payment has left your account, then please contact our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

We aim to process customer orders as quickly as possible which means we are not able to make any amendments to an order once the checkout is complete. Please check your order carefully before confirming your purchase. If you require a different product, please place a new order and get in touch with our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

Please ensure that all information has been entered accurately and that you have completed all steps of the checkout process. If you are still experiencing issues then please contact our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

You may be viewing an older version of our website, please clear your browser history, cookies and cached data to ensure this isn’t the case. If the prices are still showing as different when added to your basket then contact our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

The items are not reserved until the checkout is complete. Leaving items in your basket does not mean they are reserved for purchase and therefore we cannot guarantee items won’t go out of stock.

Payments usually get declined when they fail the 3D secure verification step. But don’t worry, there are some things you can try to fix it:

 

1. Temporarily disable your popup blocker on this site. 3D secure verification opens in another window, so it is likely that it is being blocked.
2. If possible, try to pay via a computer or laptop. Some mobile phones are not configured to allow popups.
3. Try refreshing the page and starting the payment process again and make sure that all the information you are entering is correct.

We accept any of these payment types: Visa Debit, Visa Credit, Mastercard Debit and Mastercard Credit

We are currently only able to accept one payment method per transaction.

We are currently only able to accept one of the following payment types: Visa Debit, Visa Credit, Mastercard Debit and Mastercard Credit and do not currently offer a finance or installment option.

We accept any of these payment types: Visa Debit, Visa Credit, Mastercard Debit and Mastercard Credit. Unfortunately, we are currently unable to accept Apple Pay, although we are continually reviewing our processes to make improvements, therefore, this is something that we may be able to offer in the future.

Please ensure that you have completed all steps of the checkout process before confirming your order. The ‘Place Order’ button is the final part of this process and if selected before all steps are completed it may result in an error being displayed.

 

If you have completed all steps within the checkout process and still receive an error message then ensure you have pop-ups enabled on your device, as this may be required to connect to your bank. If you are still experiencing issues at this point then please get in touch using the ‘Contact Us‘ form in the Help Centre. Alternatively you can call us on 0330 1758484 during main office hours 8am – 5pm

Ensure you have entered all your details correctly at the checkout. If your payment is not successful and all details are correct, your card issuer may have declined your payment.

Please contact them directly or try another card or payment method.

The Futanni website holds an SSL Certification

 

E-mails, text messages or calls from Futanni will never ask for your personal information or request you to update payment information that is not linked to an order you placed with Futanni.

 

Please do not share any personal information, and disconnect the call immediately.

Contact us

MasterCard SecureCode and Verified by Visa are services that password-protect your card details to give added security when you shop online. They allow you to create a unique password which can be used every time you use your card online.

 

If you have set up 3-D secure, you will need to ensure that pop-ups are enabled on the device you are using in order to complete the checkout process.

 

Should you have forgotten your 3-D secure password, or if your password is not recognised, please contact your card issuer directly.

The website is updated with the most recent information about stock availability. Please check the product listings for information.

The product description will clearly state if a product is suitable for outdoor or indoor use. Some of our products are suitable for both. Please check the product listings for information

You are able to find the dimensions for all of our products in the product listing under the Dimensions & Details tab, we recommend measuring the space prior to purchase.

All Futanni products are manufactured to the highest quality but to keep them looking at their best for years to come please check the ‘Care and Maintenance‘ section for any special requirements.

All of our products that are part of a set are sold as such, and each product listing clearly states what is included in each set.

All of our products can be purchased individually and some as part of a set, any related products from the set will be shown on the item listing under ‘Set Items’.

If a products requires self-assembly it will be clearly stated in the product description and an assembly guide will be provided.

We do not deliver outside of the UK mainland.

We offer a standard delivery service which we aim to dispatch and deliver customer orders as quickly as possible and most deliveries are completed within 5 working days of placing the order.

We are currently unable to offer a collection service for orders placed, the delivery options available can be found ‘here‘

Orders can be placed for delivery to a business address however Futanni cannot be held responsible for any missing orders and/or parts once the delivery has been signed for.

We aim to dispatch and deliver customer orders as quickly as possible and most deliveries are completed within 5 working days of placing the order. Please note that these delivery timeframes would not include any weekends or Bank Holidays.

We do not currently offer a tracking service. On placing your order you will receive confirmation by email, we aim to dispatch and deliver customer orders as quickly as possible and most deliveries are completed within 5 working days of placing the order.

 

Please note that these delivery timeframes would not include any weekends or Bank Holidays. If you haven’t received your delivery within the expected time frame, then please get in touch with our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

We aim to dispatch and deliver customer orders as quickly as possible and most deliveries are completed within 5 working days of placing the order. Please note that these delivery timeframes would not include any weekends or Bank Holidays.

 

If you haven’t received your delivery within the expected time frame, then please get in touch with our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

We aim to dispatch and deliver customer orders as quickly as possible and most deliveries are completed within 2-3 days of placing the order. Please note that these delivery timeframes would not include any weekends or Bank Holidays.

 

If you haven’t received your delivery within the expected time frame, then please get in touch with our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

We are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before completing the checkout process.

If you have a problem with your order, please get in touch with our Customer Service team using the form in the ‘Contact Us‘ section of the Help Centre. If you think your item is faulty then please take a picture of the fault with an explanation of the problem.

If there are items or parts missing then please provide as much information as possible so that we can help you further.

Once the order has completed you will receive an order confirmation email, your order number will be stated in the subject bar and order summary.

We do not offer an installation service. If any of our products require self-assembly clear instructions will be included with the products and guides can be found on the product listing.

However, we are continually reviewing our products and services to make improvements, therefore, this is something that we may be able to offer in the future.

Our customers’ safety is of utmost importance to us, particularly during the current COVID pandemic. Please see following statements from our delivery partners detailing the precautions they are taking:

 

BJS Home Delivery

With the spread of Coronavirus (COVID-19), we are all facing a very unusual set of circumstances. Our primary concern is the wellbeing of homeowners and our colleagues delivering to or collecting from you.

While the nation is adjusting to reduced restrictions; In order to implement contact-free delivery, we are making the following changes to our service:

Delivery Process

All Deliveries & Collections will be subject to following, When an order is Subject to Room of Choice Service:

1) Our delivery team will call in advance of arrival to confirm no member of the household is currently isolating due to a possible or confirmed case of COVID-19*; additionally, the team will request a window to be opened in the Room of Choice (where eligible) to ensure optimum ventilation.

2) Upon arrival to the property the team will complete our Property Walkthrough and will confirm suitable ventilation is in effect in the Room of Choice (where eligible).

3) During the Delivery we kindly request Social Distancing be observed by all members of the Household (minimum 2m distance) to minimise any risks.

4) To complete the Contact Free Delivery, our delivery service agents will self-sign to complete your order and take a photo of the items and a signature will not be required.

5) While we are moving towards Normal Service, we do still ask any collection items are still packaged in advance of the teams arrival where possible in an effort to minimise any additional points of contact which are not required.

Please Note All Hallway Delivery Services are unaffected by the above service changes*.

* Where a customer is confirmed to be isolating the service will revert to a Full Contactless Front Door Delivery Only where suitable or will be Cancelled for the day

 

 

APC Overnight

We are operating a ‘No Contact’ Delivery approach nationally where all deliveries require drivers to observe a 2 metre distance at the point of delivery. Recipients are not requested to sign our handheld devices.

For further information please visit our website APC Overnight – Nationwide next day delivery (apc-overnight.com)

Due to the nature of the products being delivered we do generally require the deliveries to be signed for and are unable to leave items in an alternative location.

Should the delivery partner be able to leave the delivery in a requested secure location, Futanni hold no responsibility should this be requested and the products show delivered but not received.

Futanni is committed to providing high-quality products but we understand there may be a time when you need to return something you have purchased. We hope you’re happy with your Futanni purchase, but if you decide it isn’t right for you, you can return unwanted items within 14 days of purchase. Please see our full ‘Returns Policy‘

The cost of return is £30 and Futanni will arrange for a courier to collect your item. You will need to be available for the collection. The cost of the return is deducted from the refund amount back to your card.

We hope you’re happy with your Futanni purchase, but if you decide it isn’t right for you, you can return unwanted items within 14 days of purchase. Please refer to our full ‘Returns Policy‘

Should you wish to return an items Futanni will arrange for a courier to collect your item. Contact our Customer Service team as soon as possible using the form in the ‘Delivery & Returns‘ section of the Help Centre.

Items must be unused and in their original condition including all packaging and tags intact. We cannot accept items returned without their packaging.

Any items that have been used, damaged, marked or scratched cannot be returned. This also includes items not repackaged in their original packaging.

Please refer to our ‘Delivery & Returns’ policy here

Futanni will arrange for a courier to collect your item. You will need to be available for the collection.

We hope that you will be delighted with your purchase but sometimes problems do occur. If you think there is a problem with your item, please get in touch with our Customer Service team using the form in the ‘Delivery & Returns‘ section of the Help Centre.

 

If you think your item is faulty, please take a picture of the fault with an explanation of the problem so that we can help you further.

Items returned for a refund will be refunded to the original payment method/card used for purchase. Refunds cannot be processed to alternative cards or payment methods.

Once we have processed your refund, it can take up to 5 working days for the credit/debit card refund to show in your account.

We are currently unable to provide any exchanges for returned products, if you do require an alternative product then please request a refund and place a new order via our website.

If you have returned your order, please be aware that it can take up to 10 working days for this to be processed by our warehouse from the date that the goods arrive back with us.

As soon as your return has been processed, we will email you to confirm.

All refunds will be processed back to the original payment method and can take up to 5 working days to reach your bank account.

Please first double check your order confirmation and bank account to confirm the amount debited. Following this if you believe you have been refunded incorrectly, then please contact our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

If you have returned your order, please be aware that it can take up to 10 working days for this to be processed by our warehouse from the date that the goods arrive back with us.

As soon as your return has been processed, we will email you to confirm.

All refunds will be processed back to the original payment method and can take up to 5 working days to reach your bank account.

If you have returned your order, please be aware that it can take up to 10 working days for this to be processed by our warehouse from the date that the goods arrive back with us.

As soon as your return has been processed, we will email you to confirm.

All refunds will be processed back to the original payment method and can take up to 5 working days to reach your bank account.

If you believe your return has been lost in transit, then please contact our Customer Service team as soon as possible using the form in the ‘Contact Us‘ section of the Help Centre.

Once your return has been received, please then allow up to 10 working days for this to be processed by our warehouse. Please note this does not include weekends or Bank Holidays. We will notify you by email once the return has been processed.

You do not need to register an account to place an order. On the checkout page, please select ‘Continue as a Guest’ to complete your purchase.

You can log into your account from the top right hand corner of the website. You will be asked to provide your user name and password. If you have forgotten your password you will be able to contact us for a reminder to be emailed to you.

Please check that your user name and password are correct. If you continue to have problems please contact our customer service team via the Contact Us form in the Help Centre

Please check that you have submitted the correct information. If you continue to have problems please contact our customer service team via the Contact Us form in the Help Centre

You can amend your account details by logging into your account and entering your amended information.

At Futanni we aim to delight all our customers and hope you will return time and time again. However, should you wish to close your account please contact our Customer Service team via the Contact Us form in the Help Centre

To sign up to our newsletter to find out about our latest products, offers and news simply complete the Sign-up form, it couldn’t be easier. Please also read our Privacy Policy.

When you create an account with Futtani you can choose to save your address for future use. You will be prompted to save your bank card details by checking a Tick Box on the payment details page when placing an order.

You can unsubscribe from our emails by clicking on the unsubscribe link at the bottom of each of our emails. Or you can contact our Customer Service team via the Contact Us form in the help centre.

Hopefully, you can find the answer to your query in the Help Centre but if you do need to contact the support team, please get in touch with our Customer Service team using the form in the ‘Contact Us‘ section of the Help Centre

We currently do not offer gift cards and vouchers, however, we are continually reviewing our products and services to make improvements, therefore, this is something that we may be able to offer in the future.

Please follow this link to resolve any issues: Putting it Right

View our full Privacy Policy

View our full Privacy Policy